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Sustainability in After-Sales Service: Responsibility throughout the product life cycle
Sustainability
has become a crucial topic across all economic sectors, particularly in
industries where durable capital goods and machinery are often in operation for
decades. At Sesotec, we are deeply committed to ensuring not only reliable
operation for our customers in after-sales and service but also making this as
resource-efficient as possible. Our goal is to support the entire lifecycle of
our products while minimizing the ecological footprint of our service
activities.
1. 10 years of spare parts availability – A promise for longevity
A key element of our service philosophy is the long-term availability of spare parts. We guarantee that spare parts for all our standard equipment will be available for at least 10 years. This ensures that our machines can continue to operate efficiently and reliably even after many years of use. Our decision to stock spare parts for such a long period is more than a service commitment – it reflects our responsibility to offer products and solutions that can be used over extended periods, thereby reducing resource consumption.
By providing spare parts, we enable machinery that has been in operation for many years to be maintained or repaired quickly and cost-effectively when needed. This not only ensures reliable functionality but also avoids the need for premature replacements. This approach significantly contributes to resource conservation and minimizes environmental impact, such as waste from disposal.
2. Repair over replacement: Keeping equipment in use as long as economically feasible
At Sesotec, sustainability and economic viability go hand in hand. As long as it is economically feasible, we prioritize repairing equipment over replacing it. Our team of experienced technicians thoroughly inspects each machine to determine whether a repair is possible and cost-effective. In many cases, professional refurbishment can significantly extend the lifecycle of our devices, preventing still-functional equipment from being discarded.
A prime example of the success of this philosophy is the numerous machines that have been in use for over 25 years, continuing to perform reliably. By offering repairs as long as possible, we promote conscious resource use and stand against the throwaway culture of today.
Sesotec also offers a comprehensive retrofit program. This involves upgrading existing machines with modern components and technologies to optimize their performance and efficiency. Retrofits enable older systems to meet the latest technological standards without requiring a full replacement. This is particularly valuable for adapting to current industry demands, whether related to production performance, energy efficiency, or regulatory compliance. Retrofits significantly extend machine lifespans, allowing customers to maximize their investments while conserving resources by reducing the need for new equipment. This sustainable solution underscores Sesotec's commitment to delivering long-term value to its customers.
3. Refurbished electronics and components as a sustainable solution
A cornerstone of our sustainable after-sales service is the refurbishment and reuse of electronic components. All our electronics are overhauled as needed and returned to operation as refurbished parts. This approach not only reduces the demand for new components but also saves resources required for manufacturing electronics.
Our refurbished electronics deliver the same functionality and quality as new parts but are significantly more resource-efficient. These components are used for preemptive replacements or repairs, providing customers with an economically and ecologically sound alternative to completely new parts. Refurbished parts are particularly appreciated for minimizing downtime while supporting environmental conservation.
4. Reconditioning X-Ray detectors, PCs, and touch panels
Beyond electronics, we apply sustainability principles to other components as well. X-ray detectors, PCs, and touch panels are reconditioned and used as refurbished spare parts. This strategy spans many of our devices, ensuring machines remain efficient and durable.
Reconditioning X-ray detectors, in particular, requires a high level of technical expertise. Our after-sales team ensures that each component is rigorously tested and meets Sesotec's stringent quality standards. This guarantees that our refurbished parts deliver the same performance as new components while significantly reducing resource consumption and environmental impact.
5. Durable equipment and an optimized operational philosophy
Sustainability in after-sales service at Sesotec goes far beyond mere technical maintenance. Our commitment to future-ready solutions begins at the development stage of our products (with "service-friendly" designs) and extends throughout the entire lifecycle. At Sesotec, we believe that durability and reliability are the best means to conserve resources and protect the environment. Our service philosophy reflects this conviction.
The ability to keep equipment operational for many years, even decades, is not just a matter of quality but also the right service concept. By offering sustainable after-sales solutions, we aim to help our customers optimize the use of their equipment while contributing to the preservation of natural resources.
Conclusion: Sustainability as a core element of our After-Sales strategy
Sustainability in after-sales and service is more than just a trend for Sesotec – it is part of our corporate philosophy and a key component of our customer care. By guaranteeing a 10-year spare parts availability, prioritizing repairs, and refurbishing electronics and components, we actively contribute to reducing resource consumption.
For us, efficient service is the key to maximizing the lifespan of our equipment, making a meaningful contribution to environmental protection. With our comprehensive service philosophy, we support our customers in optimizing the use of their equipment over many years while conserving resources. At Sesotec, sustainability is not an add-on but a promise for the future.
